Staff Development/ Provider Support

Compliance Indicator

The program has developed and implemented a staff development component that is responsive to the training and support needs of staff, service providers, children, and/ or families. 

Family child care home networks shall include training and support for the family child care home education network’s family child care providers and staff. 

Regulations/Reference

CCD Program Instrument: III. Program Quality CCD 16 Welfare & Institutions Code: 10240, 10250, 10380
Title 5: 18274

Monitoring Review Evidence

• Identification of Training Needs of Staff or Service Providers

• Professional Development Records

• Records of Implemented Staff Trainings

• Written Job Descriptions

• Orientation Plan/Process for New Employees

• Blank Copy of Performance Evaluation for Employees

• Internal Communication System for Staff

Tools | Planners

Training & Resource Guides

Identifying Training Needs

To ensure an effective training program is in place, an assessment process that serves as a diagnostic tool for determining what training needs to take place should be conducted annually as part of the Program Self-Evaluation.

Staff/provider surveys may also be used to gather data to determine what training needs to be developed to help individuals & the organization accomplish their goals & objectives. Additionally, it highlights the specific support and resources needed by service providers, ensuring they can provider quality care to families.

What this might look like in a program:

• Program staff assess Program Self Evaluation data to identify training needs of staff & service providers.

• Staff Training Needs Survey is completed during final quarter of the fiscal year in order to plan for professional development opportunities that align with staff needs.

Training Plan for Professional Development

Once data is compiled, it’s time to develop your training plan. The regulations state that contractors must provide staff development & provider support opportunities that include topics related to:

• Identified gaps during the program self-evaluation

• Functions specified in each employee's job description

• Training needs identified by staff/providers

Contractors must maintain records of implemented staff trainings that might include:

• Agendas

• Handouts

• Fliers

• Certificates

• Participant sign in sheets

What this might look like in a program:

1. Contractors may use the Program Planning & Monitoring Guide to outline a training plan within each item that includes the pathway lesson applicable to the item, along with items that need to be self-reviewed or shown one-on-one for a new employee. We also include any group trainings that are offered each year.

2. Contractors may use a Monthly Planner to communicate professional development opportunities available for the given month.

Written Job Description

For every staff position at an organization there must be a corresponding job description that accurately & fully describes the job.

A well written job description not only describes the position’s responsibilities, it supports effective human resources management in a variety of ways. It sets the foundation for recruiting, developing strategies & retaining talent & also sets the stage for optimum work performance by clarifying responsibilities, expected results & evaluation of performance.

Orientation Plan for New Employees

Orientation is important because it lays a foundation for the new employee’s entire career within your organization. First impressions are important since they establish the basis for everything that follows. 

An orientation encourages employee confidence & helps the new employee adapt faster to the job.

What this might look like in a program:

At a minimum an agency should have an orientation checklist, to assist supervisors in sharing information and developing a plan to orient a new employee. This helps ensure they have realistic timelines to address all elements to make them successful from a walk-around, basics of desk set up and plan for the next couple of weeks from self-paced trainings on the pathways platform to shadowing designated staff members.

Performance Evaluation

According to the regulations, an annual performance evaluation process is required, unless a different frequency of performing evaluations is specified in a contractors collective bargaining agreement with their employees.

An annual evaluation is instrumental in determining whether an employee’s skill set is appropriately matched to the employees job and provides an excellent opportunity to review progress toward their goals.

Internal Communication System

An internal communication system must be in place to provide the information necessary to carry out his or her assigned duties. Internal communication is the life blood of any organization. A communication system might include:

• Written Policies & Procedures 

• Online Employee Platform and/or Provider Platform

• Team Meetings

• Memos

• Monthly Planner

What this might look like in a program:

• The Program Planning & Monitoring Guide is a great tool to communicate the overarching strategies used to meet compliance for state program operation, as this aligns with the department’s monitoring instrument

• The Monthly Planner may be used to reduce the noise. To replace the many emails, documents, spur of the moment scattered communications into a systemized approach of disseminating information.

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