Compliance Indicator

The program includes identification of the child or family health and social service needs and makes referrals to appropriate agencies for services. The program does follow-up to ensure that identified needs have been met.

Regulations/Reference

CCD Program Instrument: II. Family Engagement CCD 08
Welfare & Institutions Code: 10208, 10213.5, 10240
Title 5: 18276-18277

Monitoring Review Evidence

• Process for Identification of Health & Social Service Needs

• Follow-up Procedures for Health & Social Service Needs

Health & Social Services

Step 1: Identify Needs

Many of our families come to us under stressful situations. Children come to us with very evident needs beyond child care services, such as dental, clothing or developmental needs. For children to be successful in care and school, it is important that we do our best to IDENTIFY the needs of both the child & family.

What this process might look like in a program:

• Staff member works with parent to identify needs through the completion of the Health & Social Services form at initial certification, recertification & as needs arise.

Step 2: Refer

Refer the family to appropriate agencies in the community based on the health or social service needs.

What this might look like in a program:

• Parent completes their initial application & identifies a need for dental referrals. The Enrollment Specialist identifies referrals & mails the copy of the Health & Social Services form to the parent along with their Notice of Action to Approve Services.

NOTE: It is important to form good relationships with other community agencies, as you will be able to assist the parent quickly & effectively  

211 is a great resource. This resource is administered by United Ways across the nation.

ConnectIE is another great health & community resource that is free and user-friendly. This tool helps agencies provide referrals to improve outcomes for those in need.

For the San Francisco & Los Angeles area, One Degree is a great way to access resources that may not be readily available or known to the general public. It is also a great way to stay informed & connected to available resources in the area.

Step 3: Follow-Up

Follow-up with the parent to ensure that their needs have been met.

What this might look like in a program:

• 30 days following the issuance of the referrals, the Enrollment Specialist follows up with the parent to ensure that their needs have been met.

• Follow-up is documented on bottom of Health & Social Services form

NOTE: Remember to have a system to document any follow-up as this will be requested in a review.

The regulations do not indicated the timeline for following-up with a family. Typically agency staff follow-up within 30 days of a referral being given to the parent.

Supplemental Training

Ages & Stages Questionnaires (ASQ)

ASQ’s are commonly used by agencies in partnership with parents to identify developmental delays. This supplemental training is designed to support staff that work with families to complete the screening.

Ages & Stages Questionnaires

Early identification of infants & children who have developmental delays or disorders is key.

Note that there are various developmental screening tools used to meet program requirements. The Ages & Stages, 3rd edition (ASQ-3) AND ASQ Social Emotional, 2nd edition (ASQ: SE-2) are commonly used throughout the early education field. 

We developed this supplemental training module as a result of requests from our Monarch Link members.

After reviewing the video lesson & sketch pad notes, it’s time to check for understanding by completing a Knowledge Check. Note that Individual Knowledge Checks will conclude with a Certificate.

Individual Knowledge Check (ProProfs) >

Group Knowledge Check (Kahoot) >